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FAQ's for Parents/Students FAQ's for Tutors

FAQ's for Parents/Students—

Finding a Tutor:

  • How do I find a tutor?
  • How do I find a tutor in my area?
  • What if I can't find a tutor in my area?
  • How many tutors should I contact at one time?
  • Do you keep tutors' phone numbers?
  • What should my message to the tutor include?
  • How do I search for a 'Typing' tutor?
  • How do I search for a 'specialty' tutor, like military tests?

    Working with Tutors:

  • How much does a tutor charge?
  • When and how do I to pay for the lessons?
  • How far in advance should I let my tutor know of a cancellation?
  • Where should I meet the tutor for tutoring sessions?
  • Should I select a tutor based on his/her picture?
  • How can I conduct an Online session with your tutor?
  • Can I ask a tutor a subject-related question before hiring them?
  • Can I ask TutorsTeach.com a subject-related question?

    Help & Troubleshooting Help & Troubleshooting:

  • Why do I have to enable cookies to use this website?
  • After I select the Discipline on the Find a Tutor page, my browser doesn't display selectable Subjects. What should I do?
  • I received a "Server Error in '/' Application" message, after I tried to send a message to a tutor. Why did I get it?
  • Why do I receive an error page, after I try to submit my message to the tutor?
  • What if I don't have an e-mail address?
  • Can I report site malfunction to TutorsTeach?

    About TutorsTeach.com:

  • How can I contact TutorsTeach.com?
  • Tell me more about TutorsTeach.com.

    How do I Find a Tutor?
    (1) Click Find a Tutor.
    (2) Select the Discipline first.
    (3) Next, select the Subject, State, and Tutoring Method, and click "Find".
    (4) Review the list of tutors that appear, and contact the ones of interest to you by sending them a message.
    (5) You can now communicate directly with the tutor to discuss your needs, set a tutoring schedule and determine fees.
    Note: If you're looking to be tutored via e-mail or phone, you can make your State selection on any state, if there are no tutors available in your state. Just be aware of the cost of the long-distance calls you'll be making.

    How do I find a tutor in my area?
    (1) Click Find a Tutor.
    (2) Select the Discipline first.
    (3) Next, select the Subject, State, and Tutoring method, and click "Find".
    (4) The resulting list of tutors is organized by ascending zip codes and their city. (If the list is too long to view quickly, click "Edit" then "Find" or "Search" button on your browser, and search the list for a certain city name or zip code.)
    (5) Contact the tutors residing closest to you.
    Note: You can select a zip code from the list on the results page to find its distance to your zip code by clicking the link on the results page.

    What if I can't find a tutor in my area?
    Since 1999 we've been providing parents and students with one of the most extensive list of tutors in the country! However, if you don't find a tutor in your area, please consider the following options:

    • First, you can 'reduce' your selections - substitute an item with something more general. For instance, if you've selected a Reading tutor, go Back in your browser and substitute Reading with English. English is a more general subject, that almost all if not all Reading tutors will register with. Or, if you need a Math tutor and you couldn't find any, go back and select a particular branch in Math, for example, Algebra I or Calculus. And so on...
    • You can post your request on our website on the general page. Other tutors or new ones will be able to see your request and reply to it, if it meets their criteria. To post your message on our general webpage, click here. Your message will be instantly posted and receive the exposure on our website.
    • Get tutored via e-mail or phone.
      Many students have had great success using this method. Here's how to find e-mail- and phone-based tutors:
      1. Click Find a Tutor.
      2. Select the Discipline first.
      3. Select Subject, then check "E-mail Tutoring" and/or "Telephone/On-Line Tutoring", and click "Find".
    • Let us try to find a local tutor for you.
      E-mail us at the Contact Us tab on the left, or call us at 1-888-20-TEACH to let us know what you're looking for, and we can do an additional search of our network on your behalf. Please note that there is a fee for this service.

    How many tutors should I contact at one time?
    Contacting 2 or 3 tutors at a time is usually sufficient, but you can also send a message to 4-5 tutors at a time. These are professional tutors who pay to be listed in our database; therefore, you should receive a prompt response to your message (usually within a day or two). If you are in a dire need of tutoring, then contact 4 or 5 tutors at one time. If your heart desires, you can also include your phone number in your message, and ask them to call you rather than respond by e-mail. You will get a quicker response this way, especially if you don't check your email very often.

    Do you keep tutors' phone numbers?
    No we do not. We don't ask tutors for their telephone numbers, when they sign up with us. We only ask for their email address, their approximate location and a website, if they have one. Tutors, though, may type their phone number in the Personal Statement field, but it's not guaranteed. You can put your telephone number, though, in your message to the tutor, if you like..

    What should my message to the tutor include?
    In general, your message should include the following:

    • Your (or your child's) grade and age.
    • Your city and neighborhood and/or zip code.
    • Your tutoring needs and goals: Include a brief description of what (and where) you or your child need's help; any special requests/expectations of the tutor that you may have, etc..
    • If you prefer, you can also include your phone number and ask the tutor to call you back instead of emailing.

    Note: your name, the subject you're interested in and your e-mail address are all required fields, when you send a message to the tutor.

    In your initial message it's usually best to leave off specifics such as, how many sessions you're looking for each week, days of availability, etc. Those details can be addressed in follow-up discussions with the tutor. Also, spare yourself from extra 'infatuation' or added 'affection' (i.e., 'My daughter needs reading and math help. She is a sweet, fun-loving kid...'), when you type the message to the tutor. After all, you haven't even met the tutor yet, so just be straight-forward in your message.

    How do I search for a 'Typing' tutor?
    (1) Click Find a Tutor.
    (2) Select one of the Disciplines: Elementary & Junior High School Subjects, High School Subjects, College Level Subjects or Business Areas.
    (3) The subject 'Typing' will then appear in the Subject field.

    We have many Typing tutors to choose from. You're sure to find one in your area. Or, if you prefer, there are also many E-mail Typing tutors to choose from.

    How do I search for a 'specialty' tutor, like military tests?
    Military tests, like many other special admission tests and entrance exams, usually comprise of Math and verbal (English) questions. Those tests therefore fall under English or Math and all related subjects. You can find them under High School subjects as well as under College level and Elementary subjects, depending upon the level of difficulty those tests have. Click here to start your search.

    How much does a tutor charge?
    All fees and terms of payment are decided by the tutors and parents/students. Fees vary by academic level, subject matter, method (e-mail, in-home, phone, etc.), frequency and so forth. When comparing fees between tutors, make sure you're comparing a price quote based on the same criteria!
    Remember: Searching for a tutor is totally FREE! Click here to find a tutor and get a quote.

    When and how do I pay for the lessons?
    All fees and terms of payment are decided by the tutors and parents/students. Communicate directly with your tutor to find mutually-agreeable terms of payment.

    How far in advance should I let my tutor know of a cancellation?
    Emergencies happen, and tutors try to be as understanding and flexible as possible. To avoid any misunderstandings, it's usually a good idea for both you and the tutor to agree on a cancellation policy up-front. That policy should state, how far in advance a cancellation should be made to avoid a cancellation fee, and stipulate what the cancellation fee will be.

    Where should I meet the tutor for tutoring sessions?
    You can meet the tutor anywhere you like. It is totally up to you. However, unless you have an excellent judgment of your tutor, do take the necessary precautionary steps when deciding which location would be good - safe and convenient. Safety of your child and yourself when going out there to meet someone new that you don't really know, is momentous! If you can, meet your tutor, at least for the first time, at a public location not at a desolate area, i.e., library, café, park with people around etc. Try to avoid meeting in places like the tutor's or your house (unless, perhaps, there are other adults in your house at that time), some remote area, don't go into anybody's car etc. Safety of our students and parents (and tutors) is very important to us! And always talk to the tutor over the telephone, prior to meeting him or her. Do not base your meeting time and place on emails alone! Make sure to have a conversation with your tutor on the phone before meeting them. It will save you a lot of headache and will also give you the peace of mind as to the definite appearance of your tutor for the first time, as opposed to a no-show.

    Should I select a tutor based on his/her picture?
    Absolutely not! We put tutors pictures on their profiles because they say that 'a picture is worth a 1,000 words'. When you interview the tutor over the phone before hiring him/her, you can connect the face to the (tutor's) words. You'll remember the tutor better, and when it's time to meet the tutor (in a public place or otherwise), you will have a better idea about your tutor, and if you do meet in a public area, it will be easier for you to recognize him/her in the crowd. But parents and students should most certainly not base their decision to hire a tutor on the tutors looks and face alone! Other criteria are more important: the tutor's credentials and qualifica-tions, his/her experience (as a tutor and/or a teacher), tutor's areas of expertise, degrees, hourly rate and some other factors, that will make a difference in your decision to hire them. We put the tutor's photo on his/her profile to, sort of, 'adorn' the page a little, like an ornament, if you will. It brings life to the résumé, but noth-ing more than that. Look at other milestones on his/her résumé beside the looks...

    How can I conduct an Online session with your tutor?
    You can now use our exclusive Live Online Tutoring tool with our tutors! Our tutor will set up with you the date and the time for an online lesson. Then s/he will send you an email invitation, which you will have to retrieve and click on the link in that email message. It will take you to our website, where you will type your name, disable your pop up blocker if you have, and click the button there to start your live online session. A new chat window will pop up, and you will be able to begin your online tutoring session with our tutor. Remember: you have to establish the date and time with your tutor prior to conducting an online session. Both you and our tutor have to be at your computers at the same time. Leave the online chat window open until you finish your lesson. You can then copy and paste the contents of your session to your favorite text editor such as WordPad, and save the conversation for future reference. Please note: We DO NOT keep records of any of our students and tutors online sessions! So if you want a copy of it, make sure to save one yourself.

    Can I ask tutors a subject-related question before hiring them?
    Before you hire any tutor, we encourage you to verify their qualifications and experience to ensure he or she is the right fit for you.
    However, tutors are paid by students and parents to answer subject-related questions and train the student. It's up to the discretion of each individual tutor to decide whether s/he wishes to provide any complimentary services.

    Can I ask TutorsTeach.com a subject-related question?
    Sending us a subject-related question or asking us a question over the phone won't do any good, because we don't have tutors who can answer subject-related questions in our homeoffice. Such questions should be addressed to the tutors via their profile pages on our website. If you have a question that you want to ask, send that question to the tutor, and he or she will have the option to answer or not to answer such question. It's totally up to the tutor. Unfortunately, we cannot intervene and we cannot make a tutor nor can we answer a subject-related question or questions of any kind for free. If you have website-related questions, though, we will be more than happy to help you out!

    Why do I have to enable cookies to use this website?
    Cookie is a very small text file placed on your hard drive by webpage servers. It is essentially your identification card and can only be read by the server. The purpose of it is to tell the server that you returned to that webpage, when you did. And cookies are actually required to gain access to our website! Because each time you log on to our website, a new 'session' is created for you, the User. The way to make your session distinct from another User's session is with that session ID, which is stored into a cookie. This way you can temporarily leave our website and come back to it, and still use that same session. The cookie, though, is automatically deleted when you close your browser or when your session times out (120 minutes).
    To enable cookies, go to the Privacy settings of your Internet browser and set it to Medium or lower. To do that go to Tools on your browser and then Internet Options (on the Internet Explorer). Similar settings exist on Netscape or AOL browsers. To adjust the Privacy settings of other browsers please contact your browser's maker.

    After I select the Discipline, my browser doesn't Refresh in order to have a selectable Subject menu list. What should I do?
    Our site works best with the latest versions of all major browsers (Internet Explorer v. 6 and above, Netscape v. 7 and above, AOL, Mozilla). If you're having this problem, it most likely means that your browser may be Internet Explorer version 5 or lower. You can easily fix this by downloading the latest version for free HERE or HERE. Still having difficulties? Give us a call!

    I received a "Server Error in '/' Application" message, after I tried to send a message to a tutor. Why did I get it?
    That usually happens when you put HTML tags (< >) in your message. The message to the tutor should be typed as you would normally type a letter, and should disregard special codes or characters that aren't in your computer key- board. If you are still receiving those error pages, please give us a call immediately at 1.888.208.3224. Our staff will help you troubleshoot your technical problem.

    Why do I receive an error page, after I try to submit my message to the tutor?
    This usually happens when you submit the page 10 or 15 minutes after you have first retrieved it. The dynamic pages on our website expire - they time out - after a few minutes of inactivity. If you 'linger' on the Tutor Details page too long, you will receive an error page suggesting that you should call us. Try to write your message to the tutor in a short period of time. If you have a lot of things to tell our tutor before hiring them, type them first on a text editor (such as WordPad or Notepad), then paste it in the text box on the Tutor Details page then submit the page. If you need an example of what to write to the tutor, click What should my message to the tutor include? to see what may be an acceptable format for your student request to the tutor. If you still receive errors, feel free to call us toll free right away! We will fix the problem for you.

    What if I don't have an e-mail address?
    Not a problem! Here's what to do:

    • The e-mail address field is a required field, however, you can bypass that field by typing a fictitious e-mail address, like: xxx@yyy.com.
    • Include your phone number/s in your message, and be sure to ask the tutor to call you not e-mail you. Note: you must include your phone number in your message to the tutor, as this will be the only contact info the tutor will be able to use!

    How can I contact TutorsTeach.com?
    Send us an e-mail at the Contact Us tab on the left or call us toll-free: 888-20-TEACH We welcome and value your feedback.

    FAQ's for tutors—

    Please note: Before you navigate this website or read the following FAQ's, please Disable your Pop-up Blocker if you have one, since some links here and on our website will prompt a pop-up window for explanation or demonstration of a concept.

    Getting Started:

  • Why should I register as a tutor?
  • What do I need to have to Register as a Tutor and how do I set my Hourly Rate?
  • But how much does it cost?
  • How do I register as a tutor?
  • Should I use your Secure Server to register?
  • Can I register without having an email address?
  • Can I post my picture on my profile page?
  • Do I have to be a certified teacher to be listed?
  • Can I get Tutoring Tips on your website?
  • How much does it cost to register as a tutor?
  • Your registration fees are kind of low. How come?
  • What methods of payment does TutorsTeach.com accept?
  • Is your credit card page a secure page?
  • When I register, am I an employee of TutorsTeach.com?
  • Can I discontinue my membership for a while then renew it again?

    Working with Students:

  • How many requests from students can I receive?
  • When can I expect to receive my first tutoring inquiry?
  • Can I see actual requests that parents send to tutors?
  • How do I get in contact with a student?
  • Can I check for student messages if my email is down?
  • How can I conduct an Online session?
  • Can I create a 'Chat Room' to tutor many students in one time?
  • How much should I get paid every time I tutor?
  • Should I put "Negotiable" or disclose my hourly rate on the site?
  • How can I charge students for e-mail or telephone tutoring?
  • If I choose to use the TutorsTeach.com billing system to charge my students, how does it work?
  • Students and parents often ask me how much I charge, before I even tell them about myself. What should I say to them?
  • Students keep sending me subject-related questions before I even agree to tutor them. Should I give them answers?
  • I get messages from seekers sometimes, that contain misspelled words or lack the proper syntax. Should I take those seekers seriously?
  • Someone sent me a profane message through my profile page. Can I do something about it?
  • How long will the tutoring relationship with my student last?
  • Where should I meet my student for tutoring sessions?
  • A student 'stood' me up -- she never showed up for our first meeting! How can I prevent it from happening again?
  • A student sent me a message, and I replied to it a week later. I never heard back from her. Did I do something wrong?
  • What if I can't tutor a subject or a topic? Can I "network" with another tutor?

    Getting New Students:

  • How can I increase the volume of inquiries?
  • What parts of my registration information are available to parents and students?
  • Is my billing info displayed to seekers?
  • Is the Personal Statement important? What should I write there?
  • Should I paste my résumé in the Personal Statement?
  • If I select English as one of my subjects, must I select Reading as well?
  • What if I don't get a single inquiry from a student or parent?
  • When do most students look for a tutor?

    The Promotion of TutorsTeach.com:

  • What kind of marketing does TutorsTeach.com do to ensure I'll get as many students as possible?
  • May I know, approximately, how much TutorsTeach.com spends on advertising and marketing of the website?
  • Do I have to share the high cost of TutorsTeach.com's national advertising?
  • Can I contact TutorsTeach.com to get some advice about building up my profile page?

    Help & Troubleshooting Help & Troubleshooting:

  • Why do I have to enable cookies to use this website?
  • How do I change my registration information?
  • Can I change my Login information?
  • How do I write a Company Name in the Name fields?
  • Why can't I type a P.O. Box in the Address field?
  • I registered as a tutor, now I can't log in with my login information. What's happening?
  • I had started registering as a tutor and left the computer for a few minutes, right before I reached the Billing Screen. Now I can't submit billing information. What happened and what should I do?
  • Why do I receive an error page, after I submit the Personal Info page?
  • I received a "Server Error in '/' Application" message, after I tried to send the Personal Info page when I registered. Why did I get it?
  • I receive a Security Warning pop-up. What should I do with it?
  • Why do I receive a pop-up window telling me Connection Refused, when I try to submit payment information?
  • When I try to submit the billing screen, it tells me that my initials don't match the name on the card. How can I fix that?
  • Can I see how many times my profile was viewed by seekers?
  • A student tried to contact me, I sent him a message to his e-mail, but it came back to me with a message that the e-mail address had a Permanent Fatal Error. What can I do?
  • My Stats indicates that my profile was viewed 18 times, but I only received 2 messages from seekers. What's wrong?
  • Why is my Stats so low?
  • How do I renew my membership?
  • How do I update my credit or debit card info?
  • Can I use the site for commercial use?
  • Do you offer a "finder's fee" if I refer a tutor to your website?
  • Can I report site malfunction to TutorsTeach?

    About TutorsTeach.com:

  • Tell me more about TutorsTeach.com.
  • How can I share my success story with TutorsTeach.com?
  • How can I contact TutorsTeach.com?

    Why should I register as a tutor?
    When you register with TutorsTeach.com, you don't have to find new students. New students find you!
    It really is that simple.
    Every month thousands of parents and students come to TutorsTeach.com looking for a tutor. They search by subject, grade level, state, and method of tutoring (in-home, e-mail, phone, etc.). Once you register, these parents and students will see YOU every time your profile matches what they're looking for. In other words, this a perfect match with a student looking to hire a tutor today.

    Katherine P, CA: "I registered as a tutor on TutorsTeach.com, as a shot in the dark to start building my own roster of students. I am a dyed-in-the-wool Internet evangelist, but I will admit that I was skeptical about the effectiveness of an online student placement. No more than 24 hours after I had registered, I was enjoying a nice mouthful of crow, as I not only received several inquiries but I also scheduled appointments with two students! Those students have told their friends, and my little venture is beginning to take flight. Keep up the great work, TutorsTeach.com!"

    Think of it this way: it would probably cost you 2-4 times as much per week to run an ad in your local newspaper (and more - for a nationally-recognized paper!), than it costs you here for a 3-months membership! Mind you, people have computers and an Internet access all across the country. They find us, then they find you on our website. It costs you 'peanuts' to be listed with us and have your own professionally-designed webpage.

    What do I need to have to Register as a Tutor and how do I set my Hourly Rate?
    Everybody can register as a tutor with us! Points to keep in mind when setting your tutoring rate:

    —Educational background: If you are a college student or a college graduate, you can charge more than a tutor who just graduated from High School; or, if you have Masters degree, you can be paid more than if you only had Bachelors.
    —Certification: If you are a certified teacher, you can ask for a higher fee than a tutor without a Teaching Cert. If you are a Reading Specialist, you can also ask for a higher rate than a reading tutor without a Reading Cert.
    —Experience: If you have several years of experience in teaching and/or tutoring, you can tell the parent/student that you expect to be paid more than if you weren't an experienced teacher/tutor.
    —Subject level: Set a higher hourly rate for tutoring a college-level subject such as Organic Chemistry than if you tutor 6th grade Math.
    —Travel fee: If you travel to the student's house, don't charge your student the same, as if they came to you or if you tutored them via email or phone. There is a travel compensation that you can ask for, if you travel to your student's home.
    —Going rate: Know the going tutoring rate in your area, in your town or neighborhood. Set yours in accordance with that going rate.
    —Discounts: Offer your student a discounted rate, if they take a lot of tutoring with you per week, or if you tutor them more than one hour in one session. You can consider a discounted rate if they prove their low income. You may need to see their pay stubs or their year-end tax forms.

    Bottom line, you can charge your student whatever rate you like, but those are just common factors we found that swayed the hourly tutoring rate. Keep in mind, though, that website visitors, and our site visitors, aren't familiar with the tutor's tutoring services. To them our tutors are pretty much unknown. Even if you can charge a relatively high fee for your tutoring sessions in your neighborhood, that does not mean you can do the same in our 'neighborhood', on our website. Our website is a totally different environment than your close geographical area. Site visitors are different than your clientele of students you already have. That is why they come here, to our website - because they couldn't find you, the tutor, elsewhere. Here you're only starting out. And as such, tutor should determine his or her hourly rate accordingly.

    But how much does it cost?
    For as little as 19 cents a day you get:

    • Unlimited inquiries from parents/students - with no additional commissions or fees.
    • Unlimited listing of subjects you can offer to tutor.
    • Your own web page to market your services.
    • The power of national advertising on Google, Yahoo!, MSN and other major search engines.
    • A complimentary copy of Tutoring Matters - Everything You Always Wanted to Know About How to Tutor - a $23.95 value! (for annual membership registrants only).

    As Katherine of California discovered, your small investment quickly more than pays for itself. Imagine this:

    Say, you charge $20 an hour. If you get just one new student and teach her one hour per week for a month, you'll have more than paid for an ENTIRE YEAR of being listed on TutorsTeach.com!

    Every new student you then get for the rest of the year, costs you absolutely nothing. You pay no additional commissions or fees to TutorsTeach.com!

    You keep 100% of the fees you charge and collect from your students.

    From time to time, we also give away FREE educational games and toys to our tutors. These make great educational gifts for your students, to reward them for a great effort they demonstrated during a tutoring session. And of course, if you sign up for a full year, you receive a great tutoring book, absolutely FREE!

    Click here to register today!

    National Advertising at No Extra Cost!
    TutorsTeach.com runs National Advertising Campaigns on major search engines, including Google, Yahoo and MSN. Each month these campaigns drive thousand
    -s of parents and teachers to TutorsTeach.com - in search of tutors just like you. TutorsTeach.com provides this marketing service at no extra cost to tutors!

    Be sure to read the Terms and Conditions section of the Tutor Registration process

    How do I register as a tutor?
    Click Be a Tutor or Sign-up as a Tutor to sign up. It takes just a few minutes, and your information will be instantly available to the thousands of parents and students who come to TutorsTeach.com to find a tutor. Please read all Terms and Conditions prior to accepting a membership with us.

    Should I use your Secure Server to register?
    It is totally up to you. If you wish to register through our Secure Server, you can click the appropriate link on the first registration page or click here. Just be aware that transmitting your data through secure pages will take a bit longer to process. Please note that the billing info screen will be a secure page no matter how you choose to register!

    Can I register without having an email address?
    Yes. Just type a fictitious email address in the Email Address box, because it is a required field. You will then be able to check your messages from new students, when you log in to your profile.

    Can I post my picture on my profile page?
    Yes! You can upload your photo on to the website, which - after approval - will be posted on top of your profile page. Please note that a picture is not required in order to complete the registration. Your picture has to be yours and has to show your face clearly. Blurry pictures or pictures that don't show your face clearly, as well as other inappropriations, will be disqualified. You can check the status of the acceptance of your picture, if you log in to your profile. We strive in this website for decency and clarity in regards to pictures, Personal Statements etc. Remember: this is an educational website, and as such, has to convey education and schooling, not necessarily emphasis on the looks of a tutor, really. However, it will be a good idea to look aesthetic and decent in the picture. So, we do recommend that tutor picks a picture that reflects all this. This may be your 'admission ticket' to enter into any tutoring relationship with a student or a parent in the weeks and months to come.

    Must I be a certified teacher to tutor or to be listed with you?
    No. Certification is not required. Nationwide, a large percentage of tutors are very successful for both themselves and their students without being certified teachers.

    Can I get Tutoring Tips on the website?
    Yes! But you have to sign up as a tutor with us first to receive those tips. We only offer tutoring tips to our registered tutors. When you do, you can log in to your tutor area on our website and simply click on Get some useful tutoring tips. We have tips galore for you to improve your tutoring method and to enhance your relationship with your tutees. Significant academic stride that your tutees will demonstrate in school will be invaluable to them and to you. Because satisfied students and parents will only bring you more students to tutor. This will be your best marketing tool - the word of mouth! Click here to register today.

    How much does it cost to register as a tutor?
    We offer 4 membership plans, outlined below.
    Regardless of which one you select, you get:

    • Unlimited inquiries from parents/students.
    • Unlimited listing of subjects you can offer to tutor.
    • Your own web page to market your services.
    • Lots of Tutoring Tips to enhance your tutoring methods.
    • The power of national advertising on Google, Yahoo!, MSN and other major websites.

    Plus, you set the fees you charge your students and you keep 100% of what you make. You pay no additional commissions or fees to TutorsTeach.com!

    Membership Plans:

    3 Months: $59

    6 Months: $85

    Best Offer!   Annual: $145
    Get a complimentary copy of
    Tutoring Matters
    - a $23.95 value - when you sign up for one year!

    Commercial Annual Membership*: $275
    and a complimentary copy of Tutoring Matters

    Compare that with what you pay for a cell phone service2-3 times as much per month as what you are paying here for 3 months!

    *Commercial Annual Membership is offered to tutoring companies and tutors running a network of tutors

    Click here to Select Your Plan and Register Today.

    Your registration fees are kind of low.. How come?
    Glad you noticed! These fees are extremely reasonable, especially when you consider that you keep 100% of what you charge students - without having to pay any additional commissions or fees to TutorsTeach.com.
    These are limited-time, introductory rates. We've been a national leader in the tutor referral business since 1999. Now we're moving our entire network of existing tutors online. As a Special for tutors new to the TutorsTeach.com family, we're offering these low rates until we've completed the move. So we encourage you to register now before the rates go up!

    What methods of payment does TutorsTeach.com accept?
    TutorsTeach.com accepts all credit and debit cards, as well as money orders (Postal money orders, if possible!), and we can also bill your bank account (checking or savings). When you pay by credit card, debit card or a bank account, your account is instantly activated (your profile is immediately visible to students and parents). When you pay by money order, your membership will start as soon as we receive your payment (If we decided to accept a personal check and the check bounced, we'll notify the tutor and suspend membership until we receive another payment, plus the cost of the bounced check).
    TutorsTeach.com also offers a billing system that you can use to bill your students by credit card. Click here for more information.

    Is your credit card page a secure page?
    Absolutely! Your billing information is transmitted to us via our Secure Server and stays with us. The credit card screen is encrypted and the secure connection ensures that all of your information is fully protected.

    When I register, am I an employee of TutorsTeach.com?
    No. TutorsTeach.com is a tutor referral service only and not responsible for the services provided by tutors. Each tutor is solely responsible for setting fees, arranging tutoring schedules, paying all taxes on income earned, and all other issues and responsibilities related to tutoring.
    TutorsTeach.com does not keep records of the number of students and sessions taken with registered tutors. TutorsTeach.com also does not track fees earned by tutors.

    Can I discontinue my membership for a while then renew it again?
    Yes, you can, BUT it is not a good idea and not good practice! The reason for this is, that parents and students want to see your name up there on our website at all times. That way they know that you are a steady tutor on our website and they can trust you. When they see that your name is not always up there, and that you 'come and go' and you are a 'seasonal' tutor, then they think you are not good enough for their child or for themselves. Continuity and steadiness are very important for those parents, who will some day "entrust their child in the hands of a good and qualified tutor". It is therefore highly recommended that all our tutors - if they want to receive and keep receiving student inquiries - remain active on our site, as long as they plan to tutor, even if they are taking a break for spring or summer - it is not worth the few dollars you will save, if you remove yourself by temporarily discontinuing your tutor membership with us. Better: keep your profile active on our website at all times! It is what we've learned and it is what we concluded based on vast experience of working and talking with parents and students for many years.

    How many requests from students can I receive?
    Unlimited! Regardless of which membership plan you choose, you can receive (and accept) as many requests as you can get from students and parents - and keep 100% of what you charge!
    Please note: TutorsTeach.com cannot ensure the validity or viability of the requests you receive. Click here to see actual, real-time requests.

    When can I expect to receive my first tutoring inquiry?
    We can't say for sure. Some tutors register and receive their first tutoring inquiry in the same day. Others have to wait a little before the first request from a parent or a student flows to their email. Like we said before, getting requests is a function of several factors, and just to name a few, it is the subjects that you tutor, your hourly rate, your location etc.. The same applies to your first request: If you tutor very 'popular' subjects and are located in a major town or a big city, you can probably except to receive the first tutoring request sooner than someone who lives in a remote area. But that isn't always the case: you can also find that someone who lives in a remote location will receive their first inquiry sooner. So, it really varies and changes from time to time. But you are sure to receive tutoring inquiries within your membership period. Otherwise, we will extend your membership for free! And remember: a tutoring inquiry means a potential student that can lead to an ongoing tutoring relationship.

    Can I see actual requests that parents send to tutors?
    Yes! We post all the inquiries, that students and parents send every time to the tutors, on a certain page. Those are real-time inquiries with the date and time attached to each message. Personal information that those seekers left in their messages such as telephone number, was taken out - to retain their confidentiality. Click here to see the latest messages that tutors received to their email.

    How do I get in contact with a student?
    When someone is interested in your tutoring service, they can send a message to you through our website. They leave their name, their e-mail address, the subject of their message and what they want to ask you or tell you.
    You'll receive that message via e-mail with our domain: @tutorsteach.com in the From line. The e-mail will include the parent's or the student's name, e-mail address, the subject of their e-mail and what they want to ask you.
    You may then reply directly to the student/parent via e-mail or telephone (if they included a phone number in their message). The rest is up to you! Good luck!
    Note: If you need to change your email address, login to TutorsTeach.com using "Tutor Login" at the bottom-left of our website.

    Can I check for student messages if my email is down?
    Yes, you can! Simply log in to your profile and click the link: "View student inquiries sent to you in the past three months". All messages sent to you by students and parents are posted in your profile area for 3 months. You can log in at any time to retrieve those requests. So, your email malfunction will not interrupt the receipt of your student inquiries at all. You can also check for new messages if you're far from your home computer. Simply log on to our website and log in to your profile. It's that simple!

    How can I conduct an Online session?
    Use our exclusive Live Online Tutoring tool! You don't need to download any IM program or software anymore. It's all done through our server - within our website. First, set up the date and the time for an online lesson with your student. Then send them an email invitation, which they will have to retrieve and click on the link there. In just a few seconds they will be able to chat with you and send you their first message. Once you receive that message to your chat window that previously opened up, you can then reply to them and begin your live online session thereby. Remember to disable your pop up blocker first if you have, before you click the "Begin Session" button. Note: you have to establish the date and time with your tutee prior to conducting the online session with them. You both have to be at your computers at the same time. Leave the online chat window open until you finish your lesson with your student. At the end of your online session you can save a copy of it by copying and pasting the contents of your session to your favorite text editor such as WordPad, and save the conversation for your records. Please note: We DO NOT keep records of any of our students' and tutors' online sessions! So if you want a copy of it, make sure to save one yourself. We also ask you not to use our exclusive online tool for your own private conversations and chats, only for tutoring and learning purposes with your students.

    Can I create a 'Chat Room' to tutor many students in one time?
    Absolutely! You can send invitation emails to as many as 20 students at a time, to chat with them all at one time and to tutor all of them at the same time, in the same tutoring session. We just ask you to please use our unique online tutoring tool for tutoring and learning purposes only, not merely for chatting with your friends and relatives. Thank you.

    How much should I get paid every time I tutor?
    You set your own hourly rate or fees. You can include your hourly rate when registering, so that it is available to students and parents on your profile page. Or if you prefer, you can write "negotiable".
    What you charge will depend on your level of experience, the subject, academic level, local going rates, and other factors.

    Should I put "Negotiable" or disclose my hourly rate on the site?
    There are arguments for both approaches.
    First of all, we recommend that you type an hourly rate on your profile page, that's a little lower than what you normally charge and get in your neighborhood! The reason being, Internet users and Internet audience is slightly different than the clientele from other sources (i.e., newspaper ads, school posters, word-of-mouth etc..). So, if you'd normally charge and you get a considerably high tutoring fee with your current students, we definitely recommend that you lower that rate on your profile page. We see that all the time: tutors with lower or, better: Negotiable hourly rates, receive a lot more response and many more student requests than those who put a dollar amount or an hourly rate that's considered high.
    By putting your hourly rate on the site, some tutors feel that may "scare off" certain students and parents. On the other hand, you'll know that the people who do contact you are willing to hire a tutor in your price range. Some people also believe that, publicly listing the fee makes the tutor appear more "professional".
    On the other hand, listing your rate as "negotiable" may lead to more requests by not scaring off certain students with, what may be perceived as, a high rate. Listing "negotiable" can also give you more flexibility in negotiating your price later on. The potential downside is, that you may invest significant time haggling with some parents and students, only to find later that your rates are "out of their league", actually.
    Which approach you choose is up to you. You might try one, see how it works, then change it later to see if you get different results.


    How can I charge students for e-mail or telephone tutoring?
    If you are unable to arrange a mutually-convenient method of payment with your students, you may charge your students via our billing system for a separate fee. This can be very convenient for those students who would like to pay you by credit card.
    Go to the next FAQ for more information on using our billing system.

    If I choose to use the TutorsTeach.com billing system to charge my students, how does it work?
    For a separate fee you may use our billing system to charge your students. This can be very convenient for students and parents, who would like to pay you by credit card or checking account and who need questions answered in a particular subject right away (typically, via email or phone or an IM). They pay us by credit card or their bank account, and we send payment to you in the form of a check or direct deposit into your bank account.

      How to Set Up an Account:
      Getting set up is simple: simply go to our website PayForTutoring.net or send your student (or parent) there, so they may fill out some information about themselves:
      • Your student's credit or debit card number, expiration date, name on the card, or bank account info, and complete billing address, incl. zip code - via our Secure Server or Fax.
      • Your first and last name and full address (Your check will be sent to that address!) or bank account number and some other info.
      Note: We do not need a signed approval from your student in order to do the charge, but we recommend that you get such approval for your own records and safeguard!
      How Much Does It Cost?
      The fee for using our billing system is 4% of the total charge. (For example, if your hourly rate for an e-mail session is $30, we will deduct $1.20 as our fee).
      How Do I Get Paid by TutorsTeach.com?
      We direct-deposit your payment into your bank checking (or savings) account or we can also send you a check - twice a month, depending on the frequency with which you are asking us to bill your students. Any "chargeback" is your responsibility, and a $25 chargeback and processing fee will be assessed in the event that happens (A chargeback occurs when the customer disputes his or her credit card or bank charge. It is not the same as a declined card). Be sure to get a signature from your student or parent authorizing every charge!

    Students and parents often ask me how much I charge, before I even tell them about myself. What should I say to them?
    You will quickly find that parents and students will ask you, right from the beginning: "How much do you charge?" or: "My only question to you is, what's your hourly rate?" etc.. The best 'strategy' is to 'bypass' that question by telling them first about yourself and how good or great your tutoring service is (If it is indeed great). Then tell them how you can improve their grades (or at least, try to do so). Give them some proof, if you have, that you had tutored students in the past, who improved their grades in school dramatically, and so on and so forth. Really, the first question should never be "How much do you charge", because it isn't always about the price and the tutoring hourly rate, and we all know that! Rates vary - and parents and students should realize it too - according to tutor's experience and expertise, tutor's academic degrees and achievements, certificat-ions - in short: the tutor's qualifications and credentials. Because what one inexperienced tutor can accomplish with the student in one hour or one month will probably not equal, what another tutor with degrees and experience can. Because really, tutoring - like any other occupation - takes time and experience to reach and obtain the goodness and the high qualities that we all strive for. Every (good) tutor will eventually do a good job, no doubt, whether experienced or inexperienced, but if you are highly experienced and your reputation and qualities lead you, then you have every 'right' to charge a higher fee. Unless, of course - and that is totally up to you - you want to drum-up business, you are just starting out in a new locati-on etc. Remember: you set your own fees and collect your fee from your tutees!

    Students keep sending me subject-related questions before I even agree to tutor them. Should I give them answers?
    Students sometimes ask tutors to answer questions about subjects other than those they've agreed to teach or before they start or agree on tutoring them. Whether you choose to answer those questions is up to you. As a courtesy, you may answer such questions from time to time, but if the questions continue, you may want to politely remind them that those questions are beyond the scope of your agreement.

    I get messages from seekers sometimes, that contain misspelled words or lack the proper syntax. Should I take those seekers seriously?
    Absolutely! Everybody counts! Don't pre-judge students (or parents) by the way they write their messages to you. Some of those seekers are foreign, and their English is not very good. Others have a different level of education than you, and some people just aren't good in writing or typing, and they simply 'goof' when they write or type a paragraph. You should therefore be a little 'forgiving' and accept them as serious inquirers.

    Someone sent me a profane message through my profile page. Can I do something about it?
    First, relax - that is not prevalent on our website! S/he will most likely not send you another such message. Second, you can try to contact your local police precinct or the FBI. They should be able to take care of the culprit who sent you that profanity or obscene message. In general there is not much we can do, because a person can type in the Email Address field that's on your profile any email address. Chances are, s/he didn't put there their 'real' email address. Their message to you will still go through, even with a bogus email address. The higher authorities or the Feds may be able to track that person down through their IP address, so save the message that they sent you, so you can show it to the law enforcement officers. Unfortunately, there is not much we can do to inhibit those imbeciles who send such messages to our tutors, but we do have an algorithm on our website that forbids obscene words from being sent to tutors. Alas, evil people can always find a way to bypass our website algorithm, just like spammers, virus senders etc.. The best we can do is apologize to you, that you had to be the recipient of such a message. And the best thing you can do is ignore those offenders - they are existent and they are all over the Internet..

    How long will the tutoring relationship with my student last?
    That varies and depends on the goals of the student, his or her parents, amount of help needed, your relationship, student's progress, financial situation and maybe some other factors. Students may stop their tutoring sessions with you after a while for different reasons, and you should not take it personally! Just keep going and move on to your next student. Make sure, though, you do a great job tutoring your students (knowledge-wise, patience, courtesy etc..).

    Where should I meet my student for tutoring sessions?
    As we've suggested to the students and parents: you can meet your student anywhere you like. It is totally up to you. However, just like with students and parents, unless you have an excellent judgment of your student and his/her parent, you too may wish to take the necessary precautionary steps when deciding which location would be good - safe and convenient. Your safety and well-being when going to meet someone new that you don't really know, is equally important to the student's-on-the-other-side-of-the-brink. If you can, meet your student, at least for the first time, at a public location not at a desolate area, i.e., library, café, park with people around etc., particularly if it is a young student who is a minor - make sure always to meet them for tutoring sessions with an accompanying adult! Try to avoid meeting in places like the student's or your house (unless, perhaps, there are other adults in your house at that time), some remote area, don't go into anybody's car etc.. Your safety as well as the safely and well-being of our students and parents is very important! And always talk to your student and his or her parent over the telephone, prior to meeting them. Do not base your meeting time and place on emails alone! Make sure to have a conversation with your party on the phone before meeting them. It will save you a lot of headache and will also give you extra reassurance as to the definite appearance of your student for the first time, as opposed to a no-show.

    A student 'stood' me up -- she never showed up for our first meeting! How can I prevent this from happening again?
    Unfortunately, that may happen sometimes. TutorsTeach.com is not responsible for students who don't show up for initial meetings or lessons.
    To avoid such mishaps, it's best to confirm your meeting time and place in writing. If your first or next meeting is more than a few days away, you may want to confirm the meeting the day before via phone (preferred!) or even e-mail. Also, be sure students know where they can reach you in an emergency. Many tutors give out their cell phone numbers for this reason.
    It's also a good idea to set up a cancellation policy up front. Emergencies happen, and you should be flexible with your students. Still, you can help reduce last-minute cancellations by letting students know that if they cancel after a certain point, you will charge them a portion or all of your fee. Serious students will usually accept a fair and flexible cancellation policy. You may be able to get a "feel" for your students' serious intentions, if you talk to them over the phone rather than conducting all businesses via email...

    A student sent me a message, and I replied to it a week later. I never heard back from her. Did I do something wrong?
    Probably, the reason that student didn't reply to your email was, she wasn't interested in your tutoring service, because she didn't need a tutor anymore. We strongly advise tutors to reply to the messages they receive from students and parents in a timely fashion. Check you email daily, even more than once a day. As soon as you receive a message from a seeker, send a reply back to them. At least you can rest assured that you did your job by responding quickly to their request. The rest is up to them.

    What if I can't tutor a subject or a topic? Can I "network" with another tutor?
    Sure. If you cannot tutor a subject or even a topic in a subject that you do tutor, you are more than welcome to refer that student to another tutor (in your area). You can then ask that tutor to offer you students that they can't tutor in return. You can 'network' like that with any tutor you like. Please be advised that we do not allow turning this practice into a profitable or even a for-profit 'business'. None of our tutors is under any obligation to pay a fee for students 'exchange' to other tutors. Students networking had better be done under complete willingness and with full consent of both parties to exchange students mutually.

    How can I increase the volume of inquiries?
    First of all, check the information in your profile (You can do this by logging in using the "Tutor Login" on the bottom-left of our site). Make sure your email address is correct, and that you don't have any typos or grammatical errors. Having such errors will dissuade potential students and parents from contacting you.
    Second, make sure that your Personal Statement is effective. Parents and students often read those statements before deciding which tutor to contact. It's vital that your statement portrays you in the best light, instills confidence in the mind of the reader and 'speaks' to the needs of your potential students!
    Third, increase your chances of receiving more requests by checking all three boxes of the Tutoring Methods. If you can make yourself available to tutoring via email or over the phone (Remember: they can always telephone you!), you will most likely appear more often on the seeker's results page.
    Finally, if you've included your hourly rate in your profile, make sure it's not too high. Ask other tutors or do some research on the Web (or our website) to make sure you're competitive with the going rate in your area. You might also try listing your rates as "negotiable" instead and see if that helps generate more inquiries. Note: Too low a rate can also 'turn-off' seekers before they decide to contact you..

    Remember: make your Personal Profile Page aesthetic and nice to look at. After all, this is your 'business card' to your clients and must look good, so don't type the information there all in Caps or all in lower case. Type it as if you are typing an important letter to an employer or a company's president.

    What parts of my registration information are available to parents and students?
    Only the following elements of your registration information appear on the publicly-available tutor's profile page: first name, first initial of last name, tutor gender, street address the way you typed it, city, state, zip code, and all information pertaining to the subject matter (including academic degrees, occupation, references, and your personal statement). The parents or students contacting you will not see your full surname and your e-mail address. The requests they send you are sent via our website, and you shall receive them as email messages.

    Is my billing info displayed to seekers?
    Absolutely not! Your billing information is transmitted to us via our Secure Server and stays with us. It doest not leave our offices and is not disclosed nor displayed to seekers at all at any given time!

    Is the Personal Statement important? What should I write there?
    Yes! The Personal Statement box is very important. It is your chance to "market" yourself to parents and students. Parents and students often decide which tutors to contact based on the appeal and professionalism of that message.
    When writing your message, put yourself in the shoes of the parents and students looking for a tutor with your expertise. What are their hopes and which are their fears/concerns? What do they expect from a tutor? Try to address those issues and other issues, and offer solutions. Doing that can dramatically increase the number of requests you receive (Don't write it all in caps - makes it hard to read!).

    Here is what parents sometimes say about tutors' Personal Statements:

  • "Dear Katherine... I liked your Statement, and was wondering if you could give me an update of your rates & availability..." (Charlotte)
  • "Hi Narahara, Your Personal Statement sounds very impressive. I have a 16 year old daughter..." (Cheryl)
  • "Davi, Your webpage looks great and I love your Personal Statement. I wish you many, many tutees!" (Cecilia)
  • ..."Please let me know if you could help me. Your Mission Statement makes me feel that you can." (Matthew)
  • "I really need an educated advisor. BTW, I liked your Personal Statement, that's why I picked you"... (Hilary)

    Should I paste my résumé in the Personal Statement?
    We do not recommend that and we also do not recommend that you write it all in caps (Upper Case - makes is harder to read!). Parents and particularly young students are not going to read your entire résumé. You should make the statement concise, and focus only on qualifications and experience relevant to the subject(s) you are teaching. Keep in mind that your profile webpage is, in effect, your résumé...
    And, please write sentences in that statement with a subject, a predicate and an object, instead of an ordered list of items (i.e., "I enjoy working with students and am very approachable and relatable", instead of, "approachable, relatable, love kids...").

    If I select English as one of my subjects, must I select Reading as well?
    Yes! Although it is implied that an English tutor is also a Reading tutor, you must select both subjects when you register (check the English checkbox and the Reading checkbox), if you wish to tutor them both. The reason for this is, when a seeker is looking for a tutor, they can only make one selection of a single subject at a time, in the Subjects dropdown menu. They cannot do a multiple Subjects selection. If that seeker clicked on Reading, s/he will only see tutors who tutor Reading, namely, tutors who selected Reading as their subject. They will never see your name on the list of tutors who tutor Reading, if you missed that checkbox when you registered. Therefore, you must select both English and Reading, if you want to tutor both subjects. The same applies to Math and Algebra I (or Algebra II, Calculus etc..). If you tutor High School Math, and you know you can tutor Algebra I - then you must select both Math and Algebra I. And so on and so forth...

    What if I don't get a single inquiry from a student or parent?
    With thousands of tutor-seeking visitors each month, that's highly unlikely. But if it does happen, we'll extend your registration - free of charge - until a parent or student contacts you.
    (When parents and students contact a tutor for the first time [through our website], the tutor's direct contact information is not available. The message is sent to the tutor via our network, allowing us to track the number of leads you get).

    Here are a few tips to eliminate errors on your personal profile page:
    First of all, check that your email address you typed is correct, before you send your form: .com not .cm for instance, and make sure the @ sign is there. We will not even be able to contact you and inform you of the invalid email address.
    Second, if you've entered 330 instead of 30 - for the hourly rate, that will turn off a lot of parents and students. They won't even 'bother' to figure out that you've pressed the number 3 twice by mistake.
    You can check all this even after you submitted your information to us. Simply log in at any time and check your tutor profile to ascertain that everything is well in place. Be aware that your tutor profile on your personal webpage should be very accurate and error-free. Pay attention to detail and make sure it stands out. And that also means improving your Personal Statement, as discussed in one of the FAQ's herein.
    And last but not least, providing good references in the References field (as opposed to 'Upon Request') should also increase volume of your students inquiries

    Overall, make your Personal Profile Page aesthetic and nice to look at. After all, this is your 'business card' to your clients and must look good, so don't type the information there all in Caps or all in lower case. Type it as if you are typing an important letter to an employer or a company's president.

    No inquiries yet?
    If you haven't received even a single inquiry, it may be due to having an Anti-Spam program with a high-filtering level of junk e-mail. This could be automatically sending all your 'unrecognized' e-mails back to the sender or to a Recycle Bin. Be sure to add our e-mail address (@tutorsteach.com) to your e-mail "safe list" or to the list of known or acceptable addresses/domains. If your settings do not allow you to add e-mail addresses to a "safe list," use your program's Help section or contact your e-mail/internet provider's Customer Support to research your configuration options. Otherwise, you will need to disable your e-mail filtering "SPAM" software.

    When do most students look for a tutor?
    Parents and students search for tutors year-round, but the following times tend to be the most busy:

    • Just before the beginning of the year (i.e., August)
    • Right after the school year begins (i.e., late August-September)
    • One month before each semester or trimester ends

    What kind of marketing does TutorsTeach.com do to ensure I'll get as many students as possible?
    TutorsTeach.com advertises heavily and is ranked high on all the major search engines (Yahoo, Google, MSN etc.). You can see for yourself right now: do a search with the keyword 'tutor' on Google, and view the results. You'll find TutorsTeach.com at or near the top. That's why thousands of parents and students seeking a tutor come to TutorsTeach.com each month. And that's why, when you register with TutorsTeach.com, you don't have to find new students - new students find you! The next FAQ contains tips on how to use your profile page to attract more students inquiries.

    May I know, approximately, how much TutorsTeach.com spends on advertising and marketing of the website?
    Certainly. TutorsTeach.com spends anywhere from $250 to $350 per day to put our name and to market our website on search engines like Google, AOL etc. Here is an exmaple of one of our invoices:
    TutorsTeach.com Advertising Invoice
    TutorsTeach.com Advertising TotalTutorsTeach.com Advertising Total

    Do I have to share the high cost of TutorsTeach.com's national advertising?
    Absolutely not, or, not unless you want to. We basically do all the marketing and advertising to ensure that instead of you finding new students, new students find you.
    We run national advertising campaigns on major websites, including Google, Yahoo and others. Each month these campaigns drive thousands of parents and teachers to TutorsTeach.com - in search of tutors just like you. This service is provided at no extra cost to tutors!
    HOWEVER, we do accept contributions, so if you are a philanthropist - not necessarily a tutor - who wishes to make a donation for an educational purpose, so we can have a little extra exposure for advertising, we will gladly accept yours. Just ask by giving us a call or even sending us an email.

    Can I contact TutorsTeach.com to get some advice about building up my profile page?
    Sure. We are here to help you setting up your profile page, if you need, when you register and after you register. Simply pick up the phone or send us an email. We will be more than happy to answer any of your questions, that will help you marketing your tutoring services with the profile page. Tips on how to better your marketing and setting up your profile page on our website can also be found in this section, in some of the FAQ's herein. Feel free to browse..

    Why do I have to enable cookies to use this website?
    Cookie is a very small text file placed on your hard drive by webpage servers. It is essentially your identification card and can only be read by the server. The purpose of it is to tell the server that you returned to that webpage, when you did. And cookies are actually required to gain access to our website! Because each time you log on to our website, a new 'session' is created for you, the User. The way to make your session distinct from another User's session is with that session ID, which is stored into a cookie. This way you can temporarily leave our website and come back to it, and still use that same session. The cookie, though, is automatically deleted when you close your browser or when your session times out (20 minutes).
    To enable cookies, go to the Privacy settings of your Internet browser and set it to Medium or lower. To do that go to Tools on your browser and then Internet Options (on the Internet Explorer). Similar settings exist on Netscape or AOL browsers. To adjust the Privacy settings of other browsers please contact your browser's maker.

    How do I change my registration information?
    Once you've registered, you can access and change your personal information as often as you like by logging in using the "Tutor Login" on the bottom-left of each page.
    If you forgot your password and/or your login name, click on "Forgot Password" link below "Tutor Login". We will e-mail the user name and password to you.
    If you've changed your e-mail address since you registered with us, you will need to e-mail us your first and last name and the state you registered from, so we can manually replace your old e-mail address with the new one. We will then send you a confirmation email.

    Can I change my Login information?
    You can't. You cannot change your Username and Password when you log in. We have to do it for you on our end. If you wish to change your Login information, send us an email, and we will change that info for you. Tutors usually don't have to change their Login info, unless they fear that someone got hold of it. If you fear that happened, send us an email with your new, desired Login Name and Password, and we will take care of it for you.

    How do I write a Company Name in the Name fields?
    Type it this way: in the First Name field type the full name of your company preceded by an asterisk and a space, like this: * Tutors Teach, and in the Last Name field, since it's a required field, type another asterisk (*), so on your profile page, when seekers view your profile, it will look like this: * Tutors Teach *. If you are a company and register as one, do a search for a tutor after you register, and find your name and your profile page. Insure the proper and your desired results of your brand name on the page. If you miswrote it, it's no problem! Email to us your company name, and we'll change it for you (You can't change the Name fields yourself because memberships are non-transferable).

    Why can't I type a P.O. Box in the Address field?
    Because a P.O. Box does not allow the parent or student see your location relative to their own. P.O. Boxes are only allowed in the credit card screen.
    Note: You don't have to type your exact address with the house number. Your street name and cross-street is sufficient. You may even type a near-by street, if you do not wish to mention your street at all.

    I registered as a tutor, now I can't log in with my login information. What's happening?
    Make sure, when you log in, to type your exact Login Name and Password. Take care not to have extra characters added, even a Space will block you from logging in! If you made several attempts to log in and still failed, you may have to re-start your browser or even clear the cache in your hard drive. This will clean the folder in your harddrive that stores pages you view on the Internet, and will consider logging-in without accounting for your previous failed attempts. If this doesn't help either, you may have to restart your computer and log on again (In many cases, any time you have a problem with your computer, just restart it - you will see that it makes things work again). Otherwise, just give us a call!

    I had started registering as a tutor and left the computer for a few minutes, right before I reached the Billing Screen. Now I can't submit billing information. What happened and what should I do?
    That happens when you leave our website for a while. In a website like ours - and like many other websites that are database-driven (such as banking websites) - sessions timeout and the dynamic webpage on our site 'expires' after a few minutes of inactivity. When that happens, you will need to sign in with your login information and click Enter billing info here to see your tutoring inquiries. When you click that link, you will retrieve the secure billing info screen. Fill that out and submit it to us. You will thus have completed your tutor registration successfully. If you're still having problems finding the billing screen or sending it, you will have to send us an email or give us a call. In general, try to complete the tutor registration proceeding from the beginning to the end. This way you won't receive any error pages. Make sure to have all your info first, incl. your credit or debit card info, and sit and start the registration. But if it does happen and you received an error page, simply send us an email or give us a call right away!

    Why do I receive an error page, after I submit the Personal Info page?
    This usually happens when you submit that page 10 or 15 minutes after you have first retrieved it. The dynamic pages on our website expire - they time out - after a few minutes of inactivity. If you 'linger' on any of them too long, you will receive an error page suggesting that you should call us. The Personal Info page takes a little bit of time to complete, because it has the Personal Statement field there that you have to write. Tutors sometimes take their time (and that is good!), when they type their Personal Statement. In that case - if you see that the Personal Statement takes you too long to type - just write one sentence or a few words there, and then - after you complete your registration - sign in again with your login information and continue writing your Statement from where you left off. This way you won't have spent too much time on the Personal Info screen, and the registration process will not be interrupted or slowed down. If you want, you can write your Personal Statement on a text editor (like Word, WordPad, Notepad etc..), then just copy and paste it into the Personal Statement field. It will take just a moment to do so, and you will quickly move on to the next screen, which is the Subjects screen. If you still receive errors, feel free to call us toll free right away! We will fix the problem for you.

    I received a "Server Error in '/' Application" message, after I tried to send the Personal Info page when I registered. Why did I get it?
    That usually happens when you put HTML tags (< >) in the Personal Statement textbox. HTML tags and special characters are not allowed in the Personal Statement box as well as the References field. You should write your Personal Statement as you would normally type a letter, and should avoid special characters or codes that aren't in your computer keyboard. If you are still receiving those error pages, please give us a call immediately at 1.888.208.3224. Our staff will help you troubleshoot your technical problem.

    I receive a Security Warning pop-up. What should I do with it?
    Depending upon the security settings of your Internet browser, you are receiving that Security Warning because you are entering our secure server (probably to make a payment for your tutor membership). Just click 'Yes', when it's asking you 'Do you want to proceed?'. If you click 'No', you will not retrieve the next payment page, which is a secure page! Clicking 'View Certificate' will allow you to look at the Security Certificate and will give you the option to Install the Certificate. You can do that, if you want, and have it as a Trusted source on your computer, but you don?t have to. Either way that you choose, you will be directed to the next secure page. Our Security Certificate (SSL Cert) is definitely from a trusted source: Geo Trust, and you have nothing to worry about the encryption of the billing information you are transmitting. It is encrypted!

    Why do I receive a pop-up window telling me Connection Refused, when I try to submit payment information?
    Because you probably have a Fire Wall on your computer, which disables the retrieval of secure pages, sometimes. The Connection Refused message has to do with security and encryption of data. When you transmit the billing information, it goes through a secure connection to our servers. Fire Wall makes the transmission of data sometimes difficult or impossible, depending on the settings of your Fire Wall software. To enable the transmission of your billing info through our secure server on the secure billing screen, please briefly disable or lower the security settings of your Fire Wall. After you retrieve the next Registration Complete page, you can go ahead and return your Fire Wall settings to where they were before. Please note that our billing screen is on a secure page, and the transmission of your billing data is encrypted.

    When I try to submit the billing screen, it tells me that my initials don't match the name on the card. How can I fix that?
    First, make sure you are the card holder. If you are using somebody else's card (your parent, your spouse etc. - with their permission!), look at the bottom of the (front of the) card and find the card holder name. It will usually include the card user's first and last names and sometimes a middle-initial between the first and the last names as one single letter. In the Name on the Card field on the credit card page you'll need to type exactly that. Then in the Initials box, you'll have to type the first letter of each name, including the middle-initial letter name, all without periods. So, if a card holder's name is: John M Smith, then in the Initials box you'll type: JMS or jms. If it's John Smith, then Initials should be entered as JS or js only. Whatever is on the card has to match the Name on the Card and the Initials text fields.

    Can I see how many times my profile was viewed by seekers?
    Yes, you can. It's called "Stats" (for: statistics). It is located in your tutor Login area. You will see it, when you log in to edit your information. Every time someone clicks on your name on the results page, your "Stats" increases by one. So, if your 'Stats' was 14, and someone just clicked your name, that number will increase to 15. Note that the 'Stats' does not change or zero. It only increases, but it is "0" when no one has yet to view your profile page. Also, if someone clicked your name more than once in the same Internet "session", your Stats value will not increase. They have to actually close their browser to start a new "session". This is done to allow a more truthful tutor profile Stats. Also, try to avoid clicking your own name on the tutor list, when you do a search for a tutor. Better: view your profile when you log in. This way you will have a more accurate record of the number of times your page was visited.

    A student tried to contact me, I sent him a message to his e-mail, but it came back to me with a Permanent Fatal Error. What can I do?
    'Permanent Fatal Error', 'Delivery Has Failed', 'Delivery Failure Notification', 'Mailer-Daemon' - they all mean that, the e-mail address is incorrect or is no longer in use (Daemon is a program that works behind the scenes on a server, doing useful things). Double-check the e-mail address. If you've entered it correctly and still receive the error, unfortunately, there is nothing you or TutorsTeach.com can do. Hopefully, the parent or student will contact you again with their correct e-mail address.

    My Stats indicates that my profile was viewed 18 times, but I only received 2 messages from seekers. What's wrong?
    In that case, something is wrong with the information you typed on your profile page. If you have received only 2 messages out of 18 possible inquiries, then you must pay close attention to the information that's on your personal profile page. There are a few things you can do to increase that ratio (from 2:18 to, say, 6:18). If you can read one of the previous FAQ's that shows you, how you can increase the volume of inquiries, you can learn awful lot on what you can do to improve the presentability of your personal profile webpage with us.
    Also, try not to increase the Stats number 'yourself', namely, clicking your own name to view your profile on the tutor names list, when you do a search for a tutor (by clicking: Find a Tutor or Locate a Tutor). Anytime you do that and you click your own name on the tutors list, you will increase the Stats size in one. So, try to omit from doing that, or, at least don't do it too often. This way the Stats measurement will be closer to reality and will convey a more 'truthful' number (one that is affected by your visitors and not by yourself). Better: view your profile when you log in through the Tutor Login area.

    Why is my Stats so low?
    The main reason for this is the selection of your subjects and tutoring methods. If your Stats is low, that means that you selected very few subjects on your profile subject-selection page and/or you selected only one or two tutoring methods (i.e., Email Tutoring only). Another reason, though a more rare one, can be a wrong State selection. If you notice a low profile Stats, log in to your profile and make sure that you selected all the subjects that you can possibly tutor and add another tutoring method/s. This will increase your 'impressions' - the number of times your name will appear on the list of tutors, when a search for a tutor is conducted by a seeker. Also, make sure your city AND zip code are correct!

    How do I renew my membership?
    Your membership will automatically be renewed at the end of your membership period - to the same membership type. If you do not wish to have your membership renewed or if you wish to renew to a different type, you need to send us an e-mail preferably in your last membership week. If you wish to discontinue your tutor membership with us, we would love to know why you decided to do so.

    How do I update my credit or debit card info?
    You cannot do it on the site with your Login info. You will need to send us an email asking to pay us with a different credit or debit card. When we receive that email message from you, we will send you an email telling you that you can log in to your profile with your login information, and click where it says: Enter billing info here to see your tutoring inquiries. When you click that link, you will retrieve the secure billing info screen, the same one you saw when you had first registered with us. Fill that out again and submit it to us. The new card will be updated in our system and will be billed in your next billing. Remember: we will only send you that email a day before your current membership ends.

    Can I use the site for commercial use?
    Yes. We offer a special Commercial Annual Membership for tutoring companies who want to add their name to our database. Click here for pricing information.

    Do you offer a "finder's fee" if I refer a tutor to your website?
    Absolutely! If you refer a tutor to our website and he or she registers with us, we will add up to 3 months to your membership (1 month when they sign up for 3 months, 2 for a 6-month membership, and 3 months for an annual membership). Not only that: if you refer a new tutor that's not registered with us, who contacts you to inquire about our website - you will also receive up to three months on your current membership with us!

    Can I report site malfunction to TutorsTeach?
    Absolutely! If TutorsTeach.com website is ever down or, you suspect, having a malfunction or any problem that you observe on the site, we will appreciate you letting us know at your earliest convenience, so we can correct the mishap. Computers in general and the Internet in particular are subject to downsides and we do do some maintenance on site from time to time, but although it isn't prevalent with our website, it may happen and you may find the site not functioning the way it should. So, please don't hesitate to send us an email or give us a call. We will make any attempt to correct the situation as quickly as possible!

    How can I share my success story with TutorsTeach.com?
    We always love to hear from our tutors! You can e-mail us your success story or testimonial.
    Click here to read about the successes of your fellow tutors.

    How can I contact TutorsTeach.com? Send us an e-mail on our website at Contact Us tab on the left, or call us toll-free at 1-888-20-TEACH. We welcome and value your feedback and will gladly answer any of your membership questions!

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